Telehealth Informed Consent

Effective date: September 9, 2026

This page is an overview. The legally binding, signed telehealth consent takes place on the secure enrollment platform before your first consultation. That document covers everything below in fuller detail, and you will be able to ask questions before signing.

1. What telehealth is

Telehealth means healthcare delivered over secure electronic communication — in our case, structured intake questionnaires reviewed by licensed clinicians, asynchronous messaging, and where appropriate, video or telephone consultations. FutureNowRx clinicians are licensed in the states where they practice and can only treat patients located in states where they hold a valid license.

2. What you consent to

Clinical review by a licensed clinician of the intake information you provide, including history and, when clinically indicated, laboratory results.
Remote consultations via secure messaging, telephone, or video as clinically appropriate.
Prescription of medication when clinically appropriate, transmitted electronically to the pharmacy you choose.
Coordination with in-person care when your situation requires things telehealth cannot provide (physical examination, imaging, urgent procedures).
Documentation of your care in your patient record on the platform, which you can access and download.

3. Benefits of telehealth

Access to clinicians without travel or waiting rooms, often with shorter wait times.
Care from home, on your schedule, with asynchronous follow-up for routine matters.
Medications delivered to your door by licensed pharmacies, when prescribed.
Easier follow-up and adherence — which is where much of the benefit of chronic care actually happens.

4. Limitations and risks of telehealth

Honest consent requires honest limitations. Telehealth cannot do everything in-person care can:

No physical examination. The clinician cannot listen to your heart, palpate your abdomen, or perform other hands-on assessments. This is why lab work is central to many programs.
Delayed assessment in urgent situations. Messages are reviewed within defined windows, not instantly. Telehealth is not for emergencies.
Technology failures can interrupt a consultation; we will reschedule at no charge when that happens.
Some conditions will be excluded. If your presentation requires in-person care, our clinicians will tell you so and will not prescribe. You may be referred to local urgent or emergency services.
Medication risks are the same as in in-person care; full information about any prescribed medication is provided before you fill a prescription, and your pharmacist is a second line of information.

5. Eligibility for telehealth

You must be 18 years of age or older and located in a state where our clinicians are licensed at the time of each consultation.
You must provide complete and truthful information. Intake information drives clinical decisions; incomplete or inaccurate information can lead to unsafe recommendations.
You must have access to the technology required (a phone or computer with the platform's apps or browser) and a reasonably private location for video or phone consults.

6. Privacy and security

Clinical information is collected and stored only on the HIPAA-eligible secure platform — never on this marketing website. Consultations are carried over encrypted channels. Platform records are retained per medical-record retention law. Details are in the Notice of Privacy Practices presented to you during enrollment.

7. Records, access, and your rights

You can view and download your records from your patient account.
You may request corrections to factual errors in your record.
You may withdraw consent to telehealth at any time, understanding that withdrawal may end a treatment program that requires clinical supervision (for example, a GLP-1 program). Your clinician will discuss a safe discontinuation plan where one is needed.

8. Billing

Consultation and program fees are disclosed before you pay. Prescriptions, when written, are billed by the pharmacy you choose and are separate unless bundled as stated. See Pricing for current program fees.

9. The formal signature

Everything on this page is summarized again, in full, in the consent document on the secure enrollment platform. You sign it there, after having the chance to ask questions. If you don't consent, you don't enroll, and nothing is charged.

Emergencies and telehealth do not mix. If you believe you are having a medical emergency, call 911 or go to the nearest emergency department. For a mental-health crisis, call or text 988. Do not wait for a message reply.